Avasant advisors believe that a key factor in developing a sourcing strategy is to assess the "as-is" state of the service areas under sourcing consideration. Avasant determines the effectiveness of the current operation by examining the relevant key operational and management processes and rating them versus cross-industry best practices. For example, Avasant uses the ITIL definitions in performing gap analyses for IT infrastructure processes, such as incident management and configuration management. In addition, Avasant's gap analyses also include key managerial processes, such as relationship management, planning and funding. Avasant provides an objective assessment of the effectiveness of your key processes. The results are useful in both determining whether to outsource the service area and in identifying what improvement areas need to be addressed if the service area remains insourced.
