Ongoing governance of your outsourcing deals is an important determinant of how well they will meet your objectives. How you and your service provider decide to make key decisions and communicate with each other are both important aspects of governance. Avasant has found that effective governance mechanisms like formal councils with specific charters and membership at executive, management and operational levels are required for deal success.
Avasant can help you establish appropriate governance mechanisms and map out key governance functions like demand management, issue resolution, etc. to ensure the sourcing relationship is well governed and the deal meets both your objectives and those of the service provider.
