Another key aspect of effective sourcing management is managing the service provider's performance. Avasant can help you establish and refine Service Level Agreements (SLAs) that are both relevant to your enterprise's processes and measurable. Of equal importance is the regular review of the provider's performance against those SLAs. Clearly, this is critical today for any performance-based outsourcing deal.
In addition to SLA management, the existing master service agreements (MSAs) must contain performance based mechanisms to support deal success. We review these MSAs to identify any gaps versus cross-industry best practices that may can impact performance management. Our Avasant team has a wealth of experience assisting enterprises across industries and the public sector in developing both MSAs and tailored, manageable SLAs that best represent their business and operational needs, along with the know-how to institute effective performance management.
