Knowledge Process Outsourcing (KPO) is the outsourcing of high value added business functions that require specialized domain knowledge. While traditional forms of outsourcing relied of process expertise and scale of business, KPO is unique because it is based on the demand for advanced domain knowledge, analytical skills, and depth of knowledge. Success of a KPO arrangement relies therefore, not on size, but on the availability of skilled personnel.
Some of the key business function where KPO has added the most value are Legal Processes, Intellectual Property and Patent related services, Engineering Services, Web Development application, CAD/CAM Applications, Business Research and Analytics, Legal Research, Clinical Research, Publishing, and Market Research (Market research KPO).
The challenges associated with any outsourcing deal become even more critical with a KPO arrangement. In an industry dependant on the knowledge of its personnel, employee attrition is a huge risk. KPO vendors need to innovate to hire, train, and retained skilled personnel and minimize the risk of employee turnover. As KPO assignments typically involve critical information, issues of data security and patent infringement become even more important.
As entry barriers are low, new KPO vendors emerge constantly. However, only a few are fully capable of delivering their customers needs satisfactorily. Avasant can help customers make the right outsourcing decision and choose the most suitable vendor. Based on our experience in the industry, we have developed a methodology of assessing the right vendor to meet your requirements. We can help you articulate your business requirements, shortlist vendors, and select the best vendor. Our experts can navigate you through the contract negotiations, ensuring all checks are in place, and all potential risk areas are addressed. We can help you develop and maintain a long-term, mutually beneficial relationship with your KPO vendor.
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